Business Analyst – Public Health Program & Performance experience (Ref: 5783)

Position Overview

Key Responsibilities

• Facilitate requirements-gathering sessions and workshops with Public Health program managers, subject matter experts, leadership, and technical stakeholders.
• Analyze Public Health program objectives, workflows, reporting requirements, data sources, and performance-monitoring needs.
• Assist stakeholders in identifying and documenting appropriate program assessment and outcome methodologies, including approaches such as Logic Models, LogFrames, Theory of Change, or comparable performance-management frameworks.
• Work with program stakeholders to define and document client-level, program-level, and service-level performance indicators and KPIs.
• Assist in defining measures across categories including:
  • Program outputs and service volumes
  • Client and program outcomes
  • Efficiency and timeliness
  • Quality and compliance
  • Equity, access, and demographic disparities
• Develop and maintain business requirements, functional requirements, user stories, acceptance criteria, process flows, data requirements, requirements traceability matrices, and related project documentation.
• Work closely with the Data Architect and data engineering resources to identify and document source systems, data elements, business rules, data mappings, data quality requirements, and integration requirements.
• Support requirements involving data from case management systems, Electronic Health Records (EHRs), spreadsheets, databases, and data warehouses.
• Collaborate with the Power BI/BI Lead to translate program requirements and performance measures into dashboard, scorecard, visualization, drill-down, alert, filtering, and reporting requirements.
• Define requirements for Public Health visualizations involving demographics, service utilization, risk factors, outcomes, geographic comparisons, access, quality, and health disparities.
• Assist stakeholders in establishing performance targets and thresholds used for automated alerts and scorecard reporting.
• Document state, federal, and local reporting requirements and ensure dashboard/reporting requirements support applicable Public Health reporting needs.
• Participate in solution reviews, dashboard demonstrations, prototype reviews, and iterative requirements-validation sessions.
• Coordinate and support User Acceptance Testing (UAT), including development of test scenarios, acceptance criteria, requirements traceability, defect documentation, and stakeholder validation.
• Assist with development of user documentation, training materials, recorded training content, and knowledge-transfer activities.
• Work with the Project Manager, Data Architect, BI/Power BI Lead, and County stakeholders throughout design, development, testing, implementation, and transition.
• Maintain awareness of privacy and security requirements associated with health and human services data, including HIPAA and protection of sensitive or protected health information.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Public Health, Health Administration, Computer Science, or a related field, or equivalent professional experience.
• Minimum 5 years of Business Analyst, Business Systems Analyst, Program Analyst, or similar experience supporting technology, data, reporting, analytics, or business-process improvement projects.
• Demonstrated experience eliciting, analyzing, documenting, and validating business and functional requirements.
• Experience developing requirements documentation, user stories, acceptance criteria, process flows, data requirements, and requirements traceability.
• Experience facilitating requirements workshops and working directly with business stakeholders, subject matter experts, technical teams, and management.
• Experience defining KPIs, performance measures, reporting requirements, dashboards, scorecards, or other data analytics requirements.
• Experience supporting data integration and reporting initiatives involving multiple source systems.
• Experience supporting UAT, requirements validation, and stakeholder acceptance.
• Strong written and verbal communication, facilitation, analytical, and documentation skills.

Desired and Highly Preferred Qualifications

• Experience supporting Public Health, Health and Human Services (HHS), healthcare, Medicaid, behavioral health, clinical services, community health, or other health-related government programs.
• Experience working with state, county, local, or federal government agencies.
• Experience developing or defining Public Health performance measures, program outcomes, KPIs, dashboards, or scorecards.
• Knowledge of program evaluation or performance-assessment methodologies such as Logic Models, Theory of Change, LogFrames, or similar outcome-measurement frameworks.
• Experience working with Public Health or healthcare data involving demographics, health equity, access to services, service utilization, quality, outcomes, and disparities.
• Experience working with Electronic Health Records (EHRs), case management systems, health program databases, or comparable HHS data sources.
• Familiarity with Power BI and the Microsoft data/analytics ecosystem.
• Knowledge of HIPAA, PHI, health-data privacy, and security requirements.
• Experience supporting reporting to state or federal health agencies.
• Experience developing training materials and conducting or supporting end-user training.

Desired Candidate Profile