Estrada Consulting Incorporated
Project Manager/Business Analyst Land Use & Permitting Systems (Ref: 5643)
Remote•United States•Contract
About the Job
Position: Project Manager / Business Analyst – Land Use & Permitting Systems (Ref: 5643)
Duration: 12 months
Location: Remote
Rate: DOE
Position Overview:
Estrada Consulting is seeking a Project Manager / Business Analyst to support a municipal land-use and permitting system modernization effort. The role will combine project management, business analysis, stakeholder engagement, requirements development, vendor evaluation, and implementation oversight for a new land-use/permitting software system.
The ideal candidate will have direct experience supporting or leading public-sector permitting, planning, inspections, code enforcement, licensing, community development, or land-use system initiatives. This role requires a consultant who can work closely with City leadership, Development Services, Finance, IT, Code Enforcement, Utility Billing, and other stakeholders to assess current operations, define future-state needs, develop system requirements, assist with procurement, and support implementation of a modern COTS permitting/land-use solution.
The City’s current land-use system includes functions such as permits and inspections, code enforcement, licensing, online portal/fee estimation, IVR, cashiering, parcel management, general ledger interface, and document management integrations. The future solution is expected to support improved mobility, GIS/ESRI integration, electronic plan review, data conversion, public-facing services, and integration with City systems.
Key Responsibilities:
Duration: 12 months
Location: Remote
Rate: DOE
Position Overview:
Estrada Consulting is seeking a Project Manager / Business Analyst to support a municipal land-use and permitting system modernization effort. The role will combine project management, business analysis, stakeholder engagement, requirements development, vendor evaluation, and implementation oversight for a new land-use/permitting software system.
The ideal candidate will have direct experience supporting or leading public-sector permitting, planning, inspections, code enforcement, licensing, community development, or land-use system initiatives. This role requires a consultant who can work closely with City leadership, Development Services, Finance, IT, Code Enforcement, Utility Billing, and other stakeholders to assess current operations, define future-state needs, develop system requirements, assist with procurement, and support implementation of a modern COTS permitting/land-use solution.
The City’s current land-use system includes functions such as permits and inspections, code enforcement, licensing, online portal/fee estimation, IVR, cashiering, parcel management, general ledger interface, and document management integrations. The future solution is expected to support improved mobility, GIS/ESRI integration, electronic plan review, data conversion, public-facing services, and integration with City systems.
Key Responsibilities:
- Lead current-state discovery and documentation activities, including stakeholder interviews, workshops, workflow reviews, data-gathering sessions, and process analysis across Development Services, Finance, HR/Payroll, Utility Billing, Code Enforcement, Licensing, IT, and public-user groups.
- Analyze existing land-use/permitting business processes and system integrations, including permitting, inspections, code enforcement, licensing, fee estimation, cashiering, parcel management, general ledger interfaces, IVR, Laserfiche/document management, and related operational workflows.
- Document current-state findings, pain points, manual workarounds, duplicate efforts, system limitations, integration gaps, reporting needs, data quality issues, compliance considerations, and opportunities for process improvement.
- Facilitate future-state planning sessions with City departments, leadership, technical teams, and external stakeholders to define future operational needs, day-one requirements, preferred enhancements, regulatory needs, scalability requirements, and feasible modernization priorities.
- Develop and maintain business process flows, workflow diagrams, system maps, requirements matrices, stakeholder feedback summaries, gap analyses, and functional/technical documentation.
- Define and prioritize functional, technical, operational, data migration, integration, reporting, mobility, online portal, electronic plan review, GIS/ESRI, document management, and user experience requirements for a modern land-use/permitting system.
- Support development of a public-sector software procurement package, including system requirements, scope of work, implementation expectations, vendor qualifications, pricing format, evaluation criteria, data migration requirements, integration requirements, and contract/compliance terms.
- Assist with vendor proposal evaluation, including compliance reviews, scoring support, demonstration planning, interview coordination, requirements traceability, reference-check support, and objective evaluation documentation.
- Support contract negotiation activities by reviewing pricing, service levels, deliverables, warranties, timelines, responsibilities, and risk areas, and by helping document agreements between the City and selected vendor.
- Provide software implementation project management support, including project plan development, schedule management, milestone tracking, resource coordination, risk and issue management, change control, status reporting, stakeholder coordination, and vendor management.
- Coordinate project meetings, including kickoff meetings, stakeholder sessions, clarification meetings, findings reviews, and management briefings. The role may require a mix of in-person and virtual meetings with City stakeholder groups.
Required Qualifications:
- Bachelor’s degree in Information Systems, Business Administration, Public Administration, Urban Planning, Computer Science, Engineering, or a related field.
- Minimum of 7 years of experience as a Project Manager, Business Analyst, Functional Lead, or Systems Consultant on enterprise software, public-sector technology, permitting, community development, land-use, licensing, inspections, code enforcement, or municipal modernization projects.
- Demonstrated experience with land-use, permitting, planning, inspections, code enforcement, licensing, community development, or municipal regulatory systems.
- Experience conducting stakeholder interviews, business process analysis, workflow mapping, gap analysis, requirements gathering, requirements prioritization, and system documentation.
- Experience developing system requirements documents, RFP content, vendor evaluation materials, scoring matrices, demonstration scripts, implementation plans, status reports, and executive-level project documentation.
- Experience supporting COTS software selection, configuration-focused implementations, vendor evaluation, and modernization projects where custom development is minimized unless required by business needs.
- Strong understanding of integrations commonly associated with municipal land-use/permitting systems, such as cashiering, finance/ERP, general ledger, GIS/ESRI, document management, online portals, IVR, parcel data, and reporting tools.
- Experience managing software implementation projects, including schedules, milestones, deliverables, risks, issues, dependencies, vendor coordination, and stakeholder communications.
- Strong written and verbal communication skills, including the ability to facilitate workshops, present findings, document recommendations, and communicate effectively with both technical and non-technical stakeholders.
Preferred Qualifications:
- PMP certification strongly preferred.
- Experience with California cities, counties, special districts, or other public-sector agencies.
- Experience with permitting or land-use platforms such as Tyler, EnerGov, Accela, CentralSquare, OpenGov, Clariti, CityView, TRAKiT, or similar municipal systems.
- Experience with Tyler Eden, Tyler ERP/Munis, Tyler Cashiering, or public-sector finance/ERP integrations.
- Experience with GIS/ESRI integration, electronic plan review, mobile inspections, online permitting portals, document management systems, and digital customer-service workflows.
- Experience supporting software procurement, vendor demonstrations, contract negotiation, implementation readiness, data conversion planning, testing, training, go-live planning, and post-implementation stabilization.
- Experience preparing deliverables for executive leadership, City management, City Council, steering committees, or evaluation committees.
Desired Knowledge, Skills, and Abilities:
- Strong understanding of public-sector permitting and land-use business functions, including permit intake, plan review, inspections, code enforcement, licensing, fee calculation, cashiering, parcel data, public portal access, and interdepartmental approvals.
- Ability to translate business needs into clear functional, technical, integration, reporting, data, and operational requirements.
- Ability to balance modernization goals with practical feasibility, budget constraints, staff readiness, vendor capabilities, and implementation risk.
- Ability to remain vendor-neutral and provide objective analysis during system selection, proposal review, and implementation planning.
- Strong facilitation skills with the ability to manage diverse stakeholder groups, resolve ambiguity, build consensus, and document decisions.
- Strong project management discipline, including scope control, risk management, schedule tracking, issue escalation, meeting management, and executive reporting.
- PMP certification strongly preferred.
- Experience with California cities, counties, special districts, or other public-sector agencies.
- Experience with permitting or land-use platforms such as Tyler, EnerGov, Accela, CentralSquare, OpenGov, Clariti, CityView, TRAKiT, or similar municipal systems.
- Experience with Tyler Eden, Tyler ERP/Munis, Tyler Cashiering, or public-sector finance/ERP integrations.
- Experience with GIS/ESRI integration, electronic plan review, mobile inspections, online permitting portals, document management systems, and digital customer-service workflows.
- Experience supporting software procurement, vendor demonstrations, contract negotiation, implementation readiness, data conversion planning, testing, training, go-live planning, and post-implementation stabilization.
- Experience preparing deliverables for executive leadership, City management, City Council, steering committees, or evaluation committees.
About Estrada Consulting Incorporated
Estrada Consulting, Inc. (ECI) delivers technology-enabled services and solutions to clients all over the USA and British Columbia. We provide system integration, custom application development, data warehouse and business intelligence, project management, custom reporting solutions and consulting services to mid-size and large enterprises in all major industries. The Company headquarters is in Sacramento, California, and was established in year 2000. Visit http://www.estradaci.com/ to learn about our projects, managed services, awards and certifications delivering value for a range of businesses and government agencies.