Estrada Consulting Incorporated
Endpoint Support Technician - On-Site in Sacramento (Ref: 5727)
Sacramento, California•Contract
About the Job
Contract Position: Endpoint Support Technician (Ref: 5727)
Duration: 6-months on-site in Sacramento, CA (no exceptions).
Position Overview
Estrada Consulting, Inc. is seeking an experienced Endpoint Support Technician to provide hands-on IT operational support for SMUD’s IT Platform Services team. This role will support desktop, laptop, peripheral, conference room, and audio/visual environments in a professional enterprise setting.
The selected technician will provide responsive technical support to end users, complete assigned work through ServiceNow, support executive-level users, and assist with after-hours Board and Committee meeting support on pre-scheduled dates. This is an on-site role requiring strong customer service, communication, troubleshooting, and follow-through skills.
Key Responsibilities:
The Endpoint Support Technician will be responsible for:
- Providing on-site technical support at SMUD office locations.
- Supporting desktops, laptops, tablets, printers, plotters, and related peripheral equipment.
- Installing, maintaining, diagnosing, and preparing computer hardware and Microsoft software products in a networked environment.
- Troubleshooting and resolving hardware, software, user profile, and connectivity issues.
- Completing assigned incidents, requests, and tasks in the ServiceNow ticketing system.
- Performing computer user data and software inventory services.
- Providing conference room support, including meeting setup, troubleshooting, and user assistance.
- Supporting audio/visual equipment for hybrid meetings, Board meetings, and Committee meetings.
- Providing after-hours A/V support on pre-scheduled dates, with meeting preparation beginning after 5:00 PM and support potentially continuing until midnight or later.
- Providing “white glove” technical support to C-Suite and executive staff.
- Communicating technical information clearly to end users, supervisors, and project/support teams.
- Working independently with minimal direction while also collaborating effectively with IT team members.
- Occasionally driving a personal vehicle between SMUD office locations as needed.
Required Qualifications:
Candidates must have:
- Minimum of 5 years of experience in IT operations support.
- Experience supporting desktops, laptops, tablets, printers, peripherals, and Microsoft Windows environments.
- Experience diagnosing, researching, and resolving computer hardware and software issues.
- Experience providing technical support in an enterprise or networked environment.
- Strong written, verbal, and collaboration skills.
- Ability to communicate technical information clearly to both technical and non-technical users.
- Ability to work on-site at SMUD office locations.
- Ability to work after 5:00 PM on pre-scheduled dates for Board and Committee meeting support.
- Ability to lift up to 50 pounds.
- Ability to perform the physical duties of the position.
- Willingness to complete any required SMUD medical examination or Fitness for Duty screening, if requested.
Preferred Qualifications:
Preferred candidates will have:
- Experience using ServiceNow or a similar ITSM/ticketing system.
- Experience supporting executive or C-Suite users in a high-touch customer service environment.
- Experience supporting audio/visual equipment for conference rooms, hybrid meetings, Board meetings, or public meetings.
- Experience with user profile support in a Windows enterprise domain environment.
- Experience performing asset inventory, software inventory, or endpoint documentation.
- CompTIA certification or related technical certification.
Work Environment and Schedule
This position is expected to be primarily on-site at SMUD facilities. Some remote work may be available during the contract, depending on SMUD’s needs and supervisor approval.
The contractor’s schedule may fall between 7:00 AM and 11:59 PM Pacific Time, with specific work hours coordinated with the immediate supervisor. After-hours work will be limited to pre-scheduled dates, primarily for Board and Committee meeting support.
Submission Requirements:
Please submit:
- Current resume.
- Candidate hourly rate.
- Confirmation that the candidate is available for on-site work at SMUD office locations.
- Confirmation that the candidate is available for pre-scheduled after-hours support after 5:00 PM.
- Response to whether the candidate is currently a member of or retiree from CalPERS.
- Brief responses to the following:
- Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities?
- Describe your experience supporting desktops, laptops, and tablets in an enterprise domain, including Windows operating systems and user profile support.
- Describe your experience supporting audio/visual equipment in hybrid meetings.
Desirable Qualifications:
- CompTIA.
About Estrada Consulting Incorporated
Estrada Consulting, Inc. (ECI) delivers technology-enabled services and solutions to clients all over the USA and British Columbia. We provide system integration, custom application development, data warehouse and business intelligence, project management, custom reporting solutions and consulting services to mid-size and large enterprises in all major industries. The Company headquarters is in Sacramento, California, and was established in year 2000. Visit http://www.estradaci.com/ to learn about our projects, managed services, awards and certifications delivering value for a range of businesses and government agencies.